City of oakland complaints

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Google™ Translate is a third party service not associated with the City of Oakland. It provides machine translations that are only an approximation of the websites’ original content and may contain errors. This tool is for your convenience only. If you require a translation of a document, please email cityauditor@oaklandca.gov.

Submit a Complaint

We are committed to ensuring transparency, accountability, and integrity in the City of Oakland. The Whistleblower Program is one tool used to help achieve these objectives. Use the confidential hotline to report complaints of fraud, waste, and abuse. The hotline is available 24/7 to city employees, contractors, vendors, and residents.

To assist Oakland’s Limited English Speaking (LES) residents, the Hotline provides over-the-phone interpretation services in over 150 languages, with access to more than 5000 interpreters for non-English callers, who are available 24/7, 365 days a year. LES residents may also request a meeting with the City Auditor to file a complaint in person. Interpreters are provided, free of charge.

There is a City Ordinance protecting City employees that submit complaints from retaliatory acts.

How to submit a complaint

To file a complaint, you may call the WHISTLEBLOWER HOTLINE at 1-888-329-6390 (interpreter available) or SUBMIT A REPORT ONLINE ( Español or 汉语[S] ).

Be prepared to provide the following information:

• Detailed information about the fraud, waste, or abuse you are reporting – who, what, when, where, and how
• Be as descriptive as possible – dates, names, location, amounts, and witnesses
• Provide documentation to substantiate your complaint

Complaint Categories

You will be asked to classify your complaint into one of the following categories:

• Accounting and Auditing Matters
• Confidentiality and Misappropriation
• Data Privacy
• Disclosure of Confidential Information
• Embezzlement
• Environmental Protection, Health, or Safety Law
• Falsification of Contracts, Reports, or Records
• Hiring Irregularities
• Improper Supplier or Contractor Activity
• Misconduct or Inappropriate Behavior
• Misuse of Assets or Services
• Theft
• Time Abuse
• Unauthorized/Fraudulent use of Company Facilities and Equipment
• Unsafe Working Conditions
• Violation of Policy
• Other

What happens after you submit your complaint

1. You will be assigned a unique code called a Report Key and a password. Be sure to write them down and keep them in a safe place. If you lose your Report Key or password, you will have to create a new report .
2. Your report is immediately sent to the City Auditor’s Office where we will review the complaint.
3. After 5-6 business days, please come back to this page, click on Follow-up on Report, and check for feedback or questions from the City Auditor.
4. Once all questions have been addressed, we will take appropriate action on the complaint; however, to ensure the confidentiality in the reporting process, updates of actions and results will not be provided.

Don’t want anyone to know you filed a complaint? You can choose to make your name and contact information anonymous.

Be assured that at every step of this process your confidentiality will be protected. If you want to keep your complaint confidential, please do not discuss it with others, including family, friends, and coworkers, as it may jeopardize your confidentiality.